This morning we have received reports from some customers advising that they are experiencing an intermittent internet connection. Some customers have advised that they can connect to the internet however there is either no service or the service is slow.

Our engineers are currently investigating this. If you are experiencing a similar issues please await a further update.

1PM update: The main network is up and devices showing as online. We believe the issue to be the physical internet service being transmitted. We are investigating the fibre connection before referring to our supplier if necessary. Please await further updates

2:30PM: Issue identified as an authentication error on the service partners radius. Impacted connections have shown no intermittent drops since 1:30PM. We will continue to monitor the impacted services.

Friday, January 13, 2023

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