Planned Maintenance Reminder

Maintenance work will be completed on Wednesday 28th February 2024 between 09:00 – 14:00 An mass email was sent to customer on Friday 1st March 2024     What work is being carried out – During severe storms in December 2023 a pole on one of our masts was damaged. Our engineers completed a full repair in December last year, however we are ... Read More »

4th Mar 2024
Amber weather warning of wind & Scottish Power outages across Ayrshire

The met office have issued an Amber weather warning for wind in Ayrshire from 6PM Sunday 21st - 6AM Monday 22nd. 

As a result of adverse weather conditions there are a number of Scottish Power outages throughout Ayrshire. Currently postcode areas KA1, KA2, KA3 and KA17 are experiencing power outages.  

21st Jan 2024
Merry Christmas and a Happy New year for 2024

 From Friday the 22nd of December 2023 – Tuesday the 2nd of January 2024 our office will be closed. During this time, we are monitoring the service remotely.   If you require assistance, please either email Or Leave us a voicemail on 0800 012 4298 with your name, address, a contact telephone number, and the ... Read More »

20th Dec 2023
Scottish Power Outage - Ayr & surrounding areas

Scottish Power Outage - Ayr & surrounding areas 

We've been notified there is a powercut in Ayr and the surrounding areas. For further details please visit the Scottish power website. Services are transmitting to these areas however, customers in the affected areas will have no internet service due to this power outage.

2nd Aug 2023
Service Outage - KA4, KA5, & KA6 Postcode Area - 12/07/2023

Service Outage - KA4, KA5, & KA6 Postcode Area

Service outage effecting some customers in the KA4, KA5 & KA6 postcode area, it is currently being investigated. Further updates to follow.

12th Jul 2023
Emergency line tests KA7 Postcode Area

There will be emergency line tests on the network in the KA7 postcode area this morning. Some customers may experience a slower connection while this is completed. Our engineers will complete these checks as quickly as possible. 

29th May 2023
Scottish Power - Power cut KA4 & KA5

There is currently a Scottish power outage effecting KA4 & KA5 postcode areas, customers in this area will have no electricity. We believe Scottish power are working in the area, we will keep checking for any updates.

10th Apr 2023
Issues with video streaming apps

We have had reports of some customers experiencing issues with Amazon and BBC iplayer, we are currently investigating this with our supplier.

27th Mar 2023
Overdue and late payments

Overdue and late payments We understand that payment issues can arise, and some customers may be in a position where they are struggling to pay their bills. However, it is vital that you contact us to discuss any overdue or late payments as soon as possible to avoid unnecessary fees. We remind customers that the contract with Speednet is a 30 ... Read More »

31st Jan 2023
Speednet - Tips for improving your internal WiFi connection

Did you know that where you put your wifi router in your home can affect the quality of your internet service? Wifi Router - Do's and Don'tsDon't place the router next to thick walls store them in cupboards or drawers place them behind other household items or ornaments place them next to windows (if your router is right next to a window it ... Read More »

24th Jan 2023