14:30 We are still awaiting a full update from Openreach and are currently chasing this with our supplier. Openreach are onsite at the exchange completing repairs.
16:30 We have been working on moving customers to a backup service until the fibre connection has been restored. Please note that the backup service may run slower however this is a temporary solution until Openreach have resolved the fault.
28/12/2022 - Openreach engineers onsite and completing necessary repairs. New fibre length installed, engineers re-spliced. Confirmed at 02:00AM that the fibre connection was restored.
29/12/2022 - Fibre service fully operational. The service has been swapped back on to the main supply.
Tuesday, December 27, 2022