Overdue and late payments

Overdue and late payments We understand that payment issues can arise, and some customers may be in a position where they are struggling to pay their bills. However, it is vital that you contact us to discuss any overdue or late payments as soon as possible to avoid unnecessary fees. We remind customers that the contract with Speednet is a 30 ... Read More »

31st Jan 2023
Speednet - Tips for improving your internal WiFi connection

Did you know that where you put your wifi router in your home can affect the quality of your internet service? Wifi Router - Do's and Don'tsDon't place the router next to thick walls store them in cupboards or drawers place them behind other household items or ornaments place them next to windows (if your router is right next to a window it ... Read More »

24th Jan 2023
Reporting intermittent internet connection

This morning we have received reports from some customers advising that they are experiencing an intermittent internet connection. Some customers have advised that they can connect to the internet however there is either no service or the service is slow. Our engineers are currently investigating this. If you are experiencing a similar issues ... Read More »

13th Jan 2023
27/12/2022 Service outage

There is currently a service outage impacting some of our customers. This issue is at one of the main fibre connections. We are therefore liasing directly with our suppliers and will provide an update from Openreach when we can.14:30 We are still awaiting a full update from Openreach and are currently chasing this with our supplier. Openreach are ... Read More »

27th Dec 2022
KA7 post code area update

10/12/2022 Our service is transmitting to Craig Tara, however we have identified a number of small power outages throughout the week and believe that this is due to work being carried out at the park. We are continuing to monitor the connection and service.13/12/2022 - We are again seeing small outages on the park. Please note that this is not a ... Read More »

13th Dec 2022
Planned Maintenance from Tuesday 13th December – Friday 16th December 2022

From 13/12/2022 we will be completing a manual inspection on all of our UPS systems and generators.   UPS systems and generators are in place to support the network in the event of a power outage at our main masts. Our engineers will be attending these sites from Tuesday to Friday this week to check that each system is fully operational. The ... Read More »

12th Dec 2022
Christmas and New Year 2022

Our offices will be closed from 23rd December 2022 – 3rd January 2023. During this time we are monitoring the service remotely. If you require assistance, please either email reports@speednetscotland.net or leave a voicemail with your name, address, a contact telephone number and the reason for your call. We will respond as soon as possible. ... Read More »

12th Dec 2022
Service outage KA7 postcode area

25/11/202 9PM - We are aware of a service outage impacting some customers in the KA7 postcode area. This is being investigated. Further updates will be provided when possible.26/11/2022 - SERVICE WAS RESTORED TO ALL CUSTOMERS YESTERDAY EVENING27/11/2022 - ISSUE IS STILL BEING INVESTIGATED. WE ARE AWARE THAT A SELECT FEW CUSTOMER ARE STILL ... Read More »

25th Nov 2022
Speednet Service update

On Monday 21st November we will be making a minor change to one of our main devices. This will happen between 1PM to 5PM. During this time some customers may experience a slower internet connection. This should last no longer than 40 minutes.   As always our engineers will complete this as quickly as possible to ensure that there is little ... Read More »

18th Nov 2022
Service outage KA5 postcode area

Service outage KA5 postcode area

There is currently a service outage impacting some customers in the KA5 postcode area,this is due to unplanned electrical work at one of our main masts. Estimated resolution time 1 hour.

13th Oct 2022