Updated residential packages

We have recently made some changes to the services that we provide our residential customers. We will now only be offering customers three package options instead of four. We have removed the 30MBPS (£45.59) package from sale, and we have increased the connection speeds of our existing customers to match the below new tiered ... Läs mer »

29th May 2026
Planned Maintence 11/05/2026

Our supplier will be completing maintence at the UK data centre this evening between 23:00 - 05:00.

Services may experience brief disruption for approximately 30 minutes during this time.

11th May 2026
Merry Christmas and a Happy New Year for 2026

Our office will be closed from Wednesday the 24th of December 2025 and will reopen on Monday the 5th of January 2026. During this time, we are monitoring the service remotely.       If you require assistance, please either email reports@speednetscotland.net     Or   Leave us a voicemail on 0800 012 4298 with your name, address, a ... Läs mer »

9th Dec 2025
Speednet contact details

When contacting us for support please email reports@speednetscotland.net or call us on 0800 012 4298
 
Failure to use the correct contact details will result in your email or call being unanswered.

18th Nov 2025
STORM EOWYN UPDATE:

Update: 25/01/2024 - 09:50 We are aware that some customers are experiencing connection issues that have been caused by Storm Eowyn. We monitored the network closely through the storm and have dispatch engineers to attend our main masts today to assess impact and complete emergency repairs were possible. Our priority is restoring connections as ... Läs mer »

25th Jan 2025
Red Weather Warning

Weather warning update: Met office have issued a Red weather warning to affect the UK on Friday and Saturday, bringing with it very strong winds. Due to this you may experience power cuts caused by Storm Éowyn which may affect service, along with travel and mobile coverage.  We will continue to monitor the service, keeping up to date with any ... Läs mer »

23rd Jan 2025
Merry Christmas and a Happy New Year for 2025

From Monday the 23rd of December 2024 –Thursday the 2nd of January 2025 our office will be closed. During this time, we are monitoring the service remotely.      If you require assistance, please either email reports@speednetscotland.net    Or   Leave us a voicemail on 0800 012 4298 with your name, address, a contact telephone ... Läs mer »

12th Dec 2024
Our customer accounts email address is a non reply mailbox

We have had a number of customers emailing our customer accounts email address, this is a non reply mailbox.

You will receive an automated message to advise this a non reply email address and to email reports@speednetscotland.net 

Our reports mailbox is monitored out of hours, 7 days a week.

19th Nov 2024
Unplanned Maintenance Work

Our engineers are completing some unplanned maintenance work on area of our network this week. This will involve system reboots.
We apologise for no advance notice, however this work was unplanned.

9th Oct 2024
Planned Maintenance Reminder

Maintenance work will be completed on Wednesday 28th February 2024 between 09:00 – 14:00 An mass email was sent to customer on Friday 1st March 2024     What work is being carried out – During severe storms in December 2023 a pole on one of our masts was damaged. Our engineers completed a full repair in December last year, however we are ... Läs mer »

4th Mar 2024